Terms of Use
Effective Date: 4 May 2026
1. Introduction and Acceptance of Terms
These Terms of Use ("Terms") govern your access to and use of the Koios Professional mobile application ("App"), operated by Koios Pty Ltd (ACN 696 558 951) ("we", "us", or "our").
The App is available to two types of users:
Professionals: Individuals who use the App to log, track, manage, and export their own CPD records ("Professionals").
CPD Providers: Individuals (such as sole traders) and organisations (such as training companies, professional associations, private CPD providers or employers) who list and manage CPD activities, manage learner records, and issue certificates through the App ("CPD Providers").
By downloading, installing, registering for, or using the App in any capacity, you agree to be bound by these Terms and our Privacy Policy (incorporated by reference). Where you are registering on behalf of an organisation as a CPD Provider, you represent that you have authority to bind that organisation to these Terms. If you do not agree, you must not use the App.
We reserve the right to update these Terms at any time. We will provide at least 14 days' notice of material changes via the App or email. Continued use after the effective date of any update constitutes acceptance of the revised Terms.
2. Eligibility
2.1 Professionals
To register as a Professional, you must:
Be at least 18 years of age.
Have the legal capacity to enter into a binding agreement.
2.2 CPD Providers
To register as a CPD Provider, you (or the organisation you represent) must:
Be an individual aged 18 or over, or a legally incorporated organisation.
Be based in Australia, or offering CPD activities to Australian professionals.
Have the authority to list and provide the CPD activities you publish on the platform.
Hold any licences, accreditations, or approvals required by applicable law or professional regulation in connection with the CPD activities you offer.
We reserve the right to suspend or terminate accounts where eligibility requirements are not met or are misrepresented.
3. Account Registration and Security
3.1 Account types
Users must register for the appropriate account type — Professional or CPD Provider. A single individual may hold both a Professional account and a CPD Provider account, but these must be maintained as separate accounts. Account types are not interchangeable.
3.2 Registration
Professionals may register using an email address and password, or via Google or Apple single sign-on. CPD Providers must register using an email address and password and provide complete provider profile information, including organisation name (where applicable) and ABN.
All users must provide accurate, current, and complete information during registration and keep that information up to date. We reserve the right to suspend accounts where false or misleading information is provided.
3.3 Account security
You are responsible for maintaining the confidentiality of your account credentials and all activity that occurs under your account. You must:
Choose a strong, unique password and not share it with any third party.
Notify us immediately at hello@koiosprofessional.com if you suspect unauthorised access to your account.
Log out of your account after each session on shared devices.
CPD Provider organisations must ensure that all individuals with access to the Provider account are bound by these Terms and are authorised to act on the organisation's behalf. We are not liable for loss arising from failure to maintain account security.
3.4 Non-transferability
Professional accounts are for a single individual and are non-transferable. CPD Provider accounts are tied to the registered individual(s) or organisation and may not be transferred to another person or entity without our prior written consent.
4. Free Tier and Subscription Services
4.1 Free tier
Koios Professional currently offers a free tier to both Professionals and CPD Providers, providing access to core features. We reserve the right to modify, limit, or discontinue free tier features with reasonable notice.
4.2 Paid subscriptions (when available)
Note: Paid subscription features are not yet live. The following terms will apply when a paid tier is launched. We will notify users in advance.
Paid subscription plans will be available to both Professionals and CPD Providers, unlocking enhanced features beyond those available on the free tier. Separate pricing tiers may apply to each account type, as specified at the time of purchase.
4.3 Automatic renewal
Paid subscriptions will automatically renew at the end of each billing period unless cancelled before the renewal date. We will provide at least 7 days' notice of the upcoming renewal and applicable fee. You may cancel at any time through the App's account settings or through the relevant app store. Cancellation takes effect at the end of the current billing period.
4.4 Pricing and changes
Subscription fees will be published within the App. We reserve the right to change pricing with at least 30 days' written notice. Continued use after a price change takes effect constitutes acceptance of the new pricing.
4.5 Refund policy
All subscription fees are non-refundable once charged, except as required by the Australian Consumer Law (ACL) or other applicable law. This does not affect your statutory guarantee rights under the ACL, as described in Section 12.
5. Permitted Use of the App
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the App for its intended purposes: CPD record-keeping (Professionals) and CPD activity management and promotion (CPD Providers).
All users must not:
Use the App for any unlawful purpose or in violation of applicable law.
Attempt to gain unauthorised access to any part of the App or its systems.
Reverse engineer, decompile, or attempt to derive the App's source code.
Transmit malicious code, viruses, or harmful software.
Scrape, harvest, or systematically extract data from the App without our express written consent.
Impersonate any person or entity, or misrepresent your identity or affiliation.
Interfere with or disrupt the integrity or performance of the App or its systems.
Resell, sublicence, or commercialise access to the App without our consent.
6. Terms Specific to Professionals
6.1 User Content
Professionals may upload documents (including PDFs and Word files) and images to support their CPD records ("User Content"). You retain ownership of your User Content. By uploading, you grant us a limited, non-exclusive, royalty-free licence to store, process, and display your User Content solely to provide the App's services to you.
You represent and warrant that all User Content you upload:
Is owned by you or you have the rights to upload it.
Does not infringe any third-party intellectual property, privacy, or other legal rights.
Is accurate and not misleading.
Does not contain malware or harmful code.
Complies with all applicable laws.
6.2 CPD compliance — disclaimer of professional responsibility
Koios Professional is a record-keeping tool only. It is not affiliated with, endorsed by, or integrated with any professional body, regulator, or licensing authority. You are solely responsible for ensuring that:
Your CPD records are accurate, complete, and up to date.
The activities you log meet the CPD requirements of your relevant professional body, regulator, or employer.
Any records exported or submitted to a professional body comply with that body's specific requirements.
We make no representation that use of the App ensures compliance with any professional body's CPD requirements. We are not liable for any consequence arising from your failure to meet those requirements, including disciplinary action, suspension, or loss of professional registration.
6.3 Interaction with CPD Provider listings
The App displays CPD activity listings submitted by CPD Providers. By registering for or completing a CPD Provider's activity through the App, you consent to your name, email address, and other account details being shared with that Provider for the purposes of record-keeping and certificate issuance.
We do not vet, accredit, or endorse CPD Provider listings. You are responsible for independently assessing whether a listed activity is suitable for your professional requirements before registering. See Section 8 for further detail on Provider responsibilities and our platform intermediary position.
6.4 Data export
You may export your CPD records at any time in PDF or CSV format via the App's export function. We recommend exporting your records regularly as a personal backup.
6.5 Account deletion
You may delete your Professional account at any time through the App's account settings. Deletion is irreversible. We recommend exporting your CPD records before deleting your account, as we cannot recover deleted data. Personal information will be handled in accordance with our Privacy Policy upon deletion.
7. Terms Specific to CPD Providers
7.1 Provider profile and listings
CPD Providers may create a provider profile and list CPD activities on the platform. Activity listings are self-published and go live without prior review by us. By publishing a listing, you represent and warrant that:
All information in the listing is accurate, complete, and not misleading.
You have the legal right and, where required, any necessary licence, accreditation, or approval to offer the listed activity.
The activity complies with all applicable laws, professional regulations, and industry standards.
Any claims regarding CPD accreditation, recognition, or endorsement by a professional body are truthful and current.
You will update or remove listings promptly if any information becomes inaccurate, outdated, or if an activity is cancelled.
7.2 No pre-moderation — platform intermediary position
We do not review, verify, or approve CPD Provider listings before they are published on the platform. We act as an intermediary platform connecting Professionals and CPD Providers. We do not endorse, accredit, or take responsibility for the accuracy, quality, or legality of any CPD Provider's listed activities, credentials, or claims.
CPD Providers accept full responsibility for the content of their listings and the CPD activities they deliver. We reserve the right to remove any listing at any time and without prior notice if we reasonably believe it breaches these Terms, is misleading or deceptive, or otherwise poses a risk to users or to the platform's reputation.
7.3 Learner record management
CPD Providers may use the App to manage enrolment and completion records for Professionals who participate in their activities. In doing so, Providers:
Act as data controllers in respect of learner personal information and are responsible for their own compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Must only collect and process learner information that is necessary for the purposes of managing enrolment, CPD records and issuing certificates.
Must not use learner personal information obtained through the App for any purpose other than CPD record management and certificate issuance, unless the learner has given express consent.
Must provide learners with access to their own records held by the Provider upon request.
Must implement appropriate security measures to protect any learner data they access or download.
7.4 Certificate issuance
CPD Providers may issue certificates of completion to Professionals through the App's certificate issuance feature. By issuing a certificate, the Provider warrants that the recipient has in fact completed the relevant activity and that the certificate information is accurate.
We are not responsible for any certificate issued by a CPD Provider, including its accuracy, recognition by any professional body, or any reliance placed on it by a Professional or third party. Providers are solely liable for certificates they issue.
7.5 Consumer law obligations
CPD Providers who offer paid activities to Professionals through the App are responsible for complying with all applicable consumer protection laws, including the Australian Consumer Law (ACL). This includes obligations regarding misleading or deceptive conduct, false representations, and consumer guarantees in relation to services supplied to Professionals.
7.6 Direct marketing to learners
CPD Providers must not use contact information obtained through the App to send unsolicited direct marketing communications to Professionals outside of the App, without first obtaining those Professionals' express consent in accordance with the Spam Act 2003 (Cth) and the Privacy Act.
7.7 Intellectual property in Provider Content
CPD Providers retain ownership of their profile information, activity information, and supporting materials ("Provider Content"). By submitting Provider Content to the App, you grant us a non-exclusive, royalty-free licence to store, display, and reproduce that content within the App for the purpose of providing the platform's services, including displaying your listings to Professionals.
You represent and warrant that your Provider Content does not infringe the intellectual property rights of any third party. You indemnify us against any claim arising from a third party's assertion that your Provider Content infringes their intellectual property rights.
7.8 Provider account deletion
CPD Providers may delete their account at any time through the App's account settings. Prior to deletion, Providers should download or transfer all learner records they are required to retain under applicable law or professional regulation. Account deletion does not relieve Providers of any obligations they owe to learners in respect of records held outside the App.
8. Platform Intermediary — Disclaimer
Koios Professional operates as a technology platform connecting Professionals and CPD Providers. We are not a party to any arrangement, contract, or transaction between a Professional and a CPD Provider, including any enrolment in or delivery of a CPD activity.
We do not verify the credentials, qualifications, accreditation status, or licensing of CPD Providers or the activities they list. Professionals are solely responsible for conducting their own due diligence before registering for or relying on any listed CPD activity for professional compliance purposes.
Any dispute between a Professional and a CPD Provider arising from a CPD activity is a matter between those parties. We will not be required to mediate, arbitrate, or resolve such disputes, though we may take action under Section 10 where a Provider's conduct breaches these Terms.
9. Intellectual Property
9.1 Our intellectual property
The App and all of its content, features, and functionality — including software, code, design, text, graphics, logos, and trade marks — are owned by or licensed to us and are protected by Australian and international intellectual property laws. Nothing in these Terms transfers any intellectual property rights to you.
9.2 Feedback
If you provide Feedback (suggestions, ideas, or improvements) regarding the App, you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, reproduce, and incorporate that Feedback without obligation to you.
10. Suspension and Termination
10.1 Termination by you
Any user may stop using the App and delete their account at any time. CPD Providers with active paid subscriptions should refer to Section 4.3 regarding the effect of cancellation on billing.
10.2 Termination or suspension by us
We may suspend or terminate any account, with or without notice, if:
The user breaches any provision of these Terms.
We are required to do so by law or a regulatory authority.
We reasonably suspect fraudulent, abusive, or unlawful activity.
A CPD Provider publishes a listing that is misleading, deceptive, unlawful, or in breach of these Terms.
A CPD Provider misuses learner personal information.
A user fails to pay any applicable subscription fees.
Where a CPD Provider's account is terminated, active listings will be removed from the platform. Professionals who have registered for affected activities will be notified where practicable.
10.3 Effect of termination
Upon termination, your licence to use the App ceases immediately. Sections that by their nature survive termination will do so, including Sections 6.2 (CPD Compliance), 7.4 (Certificate Issuance), 8 (Platform Intermediary), 9 (Intellectual Property), 12 (Limitation of Liability), and 14 (Governing Law).
11. Third-Party Services
The App integrates with third-party services including Google and Apple (authentication) and AWS (cloud infrastructure). These third parties have their own terms and privacy policies. We are not responsible for the practices or availability of any third-party service. Use of third-party services is at your own risk.
12. Consumer Guarantees, Warranties, and Limitation of Liability
12.1 Australian Consumer Law
Our App comes with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). Nothing in these Terms excludes, restricts, or modifies any right or guarantee that cannot be lawfully excluded. This applies to both Professionals and CPD Providers who are consumers within the meaning of the ACL.
12.2 No other warranties
To the maximum extent permitted by law, the App is provided on an "as is" and "as available" basis. We do not warrant that the App will be uninterrupted or error-free, that it will meet any specific professional or regulatory requirement, or that data stored in the App will not be lost or corrupted.
12.3 Limitation of our liability
To the maximum extent permitted by law, our total liability to any user for any claim arising out of or in connection with these Terms or use of the App is limited to the greater of: (a) the total fees paid by that user in the 6 months preceding the event giving rise to the claim; or (b) AUD $100.
To the maximum extent permitted by law, we exclude all liability for indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, professional registration, business opportunity, or reputation — even if we have been advised of the possibility of such damages.
12.4 CPD Provider indemnity
CPD Providers indemnify us and hold us harmless from and against any claim, loss, damage, liability, cost, or expense (including reasonable legal fees) arising from:
Any CPD activity listing or profile content submitted by the Provider that is inaccurate, misleading, unlawful, or in breach of these Terms.
Any certificate issued by the Provider that is inaccurate or relied upon by a Professional or third party.
The Provider's breach of any applicable law, including the Privacy Act, the ACL, or the Spam Act.
Any claim by a Professional or third party arising from the Provider's CPD activities, whether delivered through the App or otherwise.
Any infringement of a third party's intellectual property rights by the Provider's content.
13. Dispute Resolution
13.1 User-to-user disputes
Disputes between Professionals and CPD Providers are a matter between those parties. We are not obliged to mediate or resolve such disputes. However, Professionals may report concerns about a CPD Provider's listing or conduct to us at hello@koiosprofessional.com, and we may take action under Section 10 at our discretion.
13.2 Disputes with us — informal resolution
Before commencing formal proceedings against us, you agree to contact us at hello@koiosprofessional.com to attempt informal resolution. We will make reasonable efforts to resolve the dispute within 30 days.
13.3 Mediation
If a dispute cannot be resolved informally within 30 days, either party may refer the matter to mediation administered by the Australian Disputes Centre (ADC) or a mutually agreed mediator, before commencing court proceedings.
13.4 Consumer complaints
Nothing in this Section prevents any user from lodging a complaint with a relevant consumer protection authority, such as the ACCC or NSW Fair Trading.
14. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. All users submit to the non-exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia for the resolution of any dispute arising out of or in connection with these Terms.
15. General Provisions
15.1 Entire agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of the App and supersede all prior agreements and understandings.
15.2 Severability
If any provision is found invalid or unenforceable, it will be severed and the remaining Terms will continue in full force.
15.3 Waiver
Our failure to enforce any right or provision will not constitute a waiver unless acknowledged by us in writing.
15.4 Assignment
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor entity in connection with a merger, acquisition, or asset sale, with notice to you.
15.5 Force majeure
We are not liable for failure or delay in performing our obligations where caused by circumstances beyond our reasonable control, including natural disasters, acts of government, or widespread internet outages.
16. Contact Us
For questions about these Terms, please contact us:
Koios Pty Ltd
ACN 696 558 951
Email: hello@koiosprofessional.com
Website: koiosprofessional.com